Terms of service

Terms of Service

Last updated: June 21, 2026

Welcome to EyeNova. These Terms of Service ("Terms") govern your use of our website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

1. Eligibility & Account

By using our Services, you confirm that you are at least 18 years old (or the legal age of majority in your jurisdiction). You are responsible for providing accurate information when creating an account or placing an order, and for keeping your login credentials secure. You may not transfer or sell your account to anyone else.

2. Our Products

We make every effort to display our products accurately. However, colors, textures, and product appearance may vary slightly depending on your device and screen settings. We do not guarantee that product appearance will exactly match what you see online.

Product descriptions, availability, and pricing may change at any time without notice. We reserve the right to limit quantities, discontinue products, or refuse service to anyone at our discretion.

3. Orders & Acceptance

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order. Your order is not confirmed until we send you an order confirmation email.

Once an order is placed, cancellations may not always be possible. Please review your order carefully before submitting payment. If we are unable to fulfill your order, we will notify you and issue a full refund.

You confirm that your purchase is for personal use and not for resale or commercial export.

4. Pricing & Payment

All prices are listed in USD unless otherwise stated. Prices, promotions, and discounts may change at any time without notice. The price charged will be the price displayed at the time your order is placed.

Unless otherwise stated, prices do not include taxes, shipping, customs, or import fees, which may apply depending on your location.

You authorize us to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping costs. You confirm that the payment information you provide is accurate and that you are authorized to use the payment method.

5. Shipping & Delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or events outside our control.

Once the product is handed to the shipping carrier, the risk of loss transfers to you. For full details, please review our Shipping Policy.

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy. By placing an order, you agree to the terms outlined in that policy.

7. Intellectual Property

All content on our Services — including text, images, graphics, logos, product reviews, videos, and design — is the property of EyeNova or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or use any content from our Services without our prior written consent. The EyeNova name, logo, and branding are trademarks of EyeNova and may not be used without permission.

8. User Conduct

You agree to use our Services only for lawful purposes. You may not:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Harass, abuse, or harm others
  • Submit false or misleading information
  • Distribute viruses, malware, or harmful code
  • Use bots, scrapers, or automated tools to access our Services without permission
  • Attempt to bypass security or access restrictions
  • Impersonate any person or entity

We reserve the right to suspend or terminate your access to our Services if you violate these Terms.

9. User Reviews & Submissions

If you submit reviews, comments, photos, or other content to our Services, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and display that content for any purpose, including marketing.

You represent that:

  • You own the content you submit
  • Your content does not infringe on anyone's rights
  • Your content is not unlawful, abusive, or misleading

We may, but are not obligated to, monitor or remove user content at our discretion.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those websites. Accessing third-party sites is at your own risk.

11. Errors & Inaccuracies

Occasionally, our Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, shipping, or availability. We reserve the right to correct any errors and update information or cancel orders at any time without prior notice, even after an order has been placed.

12. Disclaimer of Warranties

Our Services and products are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that our Services will be uninterrupted, error-free, or secure. Some jurisdictions do not allow the exclusion of certain warranties, so portions of this section may not apply to you.

Health disclaimer: EyeNova products are cosmetic devices intended for general wellness use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, consult your doctor before use.

13. Limitation of Liability

To the fullest extent permitted by law, EyeNova and its affiliates, partners, employees, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including but not limited to loss of profits, data, or use, arising from your use of our Services or products — even if we have been advised of the possibility of such damages.

Our total liability for any claim related to our Services or products shall not exceed the amount you paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless EyeNova, its affiliates, and service providers from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your breach of these Terms
  • Your violation of any law or third-party rights
  • Your use of our Services

15. Termination

We may suspend or terminate your access to our Services at any time, at our discretion, without prior notice, if we believe you have violated these Terms. You will remain liable for any amounts owed up to the date of termination.

16. Governing Law & Disputes

These Terms are governed by the laws applicable in our place of business, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through binding arbitration or in the courts of the applicable jurisdiction.

17. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and EyeNova regarding your use of our Services.

19. Contact

For any questions about these Terms, please contact us:

📧 Email: support@eyenova.com
🕐 Response time: 24–48 hours (Monday–Friday)