Privacy policy

Privacy Policy

Last updated: June 21, 2026

EyeNova ("we", "us", or "our") operates this website and provides products, services, and content to deliver a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy

1. Information We Collect

We may collect the following categories of personal information depending on how you interact with our Services:

  • Contact details name, billing address, shipping address, phone number, email address
  • Payment information credit/debit card numbers, payment method, transaction details (processed securely by our payment providers we do not store full card details)
  • Account information username, password, preferences, settings
  • Transaction data  items viewed, added to cart, purchased, returned, or canceled
  • Communications information you provide when contacting our customer support
  • Device information IP address, browser type, device identifiers
  • Usage information how you interact with our Services, pages visited, time spent

2. How We Collect Information

  • Directly from you when you create an account, place an order, or contact us
  • Automatically through cookies and similar technologies when you use our Services
  • From service providers who help us operate our business (payment processors, shipping providers, analytics platforms)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Send order confirmations, shipping updates, and account notifications
  • Personalize your shopping experience
  • Send marketing communications (only with your consent — you can unsubscribe anytime)
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations

4. How We Share Your Information

We may share your information with:

  • Service providers  Shopify (hosting), payment processors, shipping carriers, email platforms, analytics tools
  • Marketing partners only with your consent, to deliver relevant advertising
  • Legal authorities when required by law, court order, or to protect our rights
  • Business transfers  in the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access request a copy of the data we hold about you
  • Correction request corrections to inaccurate data
  • Deletion request deletion of your personal information
  • Portability request your data in a portable format
  • Opt-out of marketing unsubscribe anytime via the link in our emails
  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at support@eyenova.com.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted online.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When transferring data internationally, we use appropriate safeguards in accordance with applicable law.

9. Children's Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before sharing any information.

11. Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date.

13. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us:

📧 Email: support@eyenova.com
🕐 Response time: 24–48 hours (Monday–Friday)