Shipping policy

Shipping Policy

Last updated: June 21, 2026

At EyeNova, we work hard to deliver your order safely and on time. This Shipping Policy outlines everything you need to know about how we process, ship, and deliver your order.

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day. Once your order is processed, you'll receive a confirmation email with your tracking number.

We offer FREE Worldwide Shipping on all orders. Estimated delivery times after processing:

Delivery times are estimates and not guaranteed. Delays may occur due to shipping carriers, customs, weather, or events outside our control.

 Tracking Your Order

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your order at any time using the link provided.

Please allow 2–5 business days for tracking information to update after dispatch.

We ship worldwide. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office before ordering to understand any potential fees.

It is your responsibility to provide an accurate and complete shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping address, contact us at support@eyenova.com within 12 hours of placing your order. After this window, we cannot guarantee changes can be made.

If your tracking shows your package as "delivered" but you have not received it, please:

1. Check with neighbors and your local post office
2. Wait 48 hours, as packages are sometimes marked delivered prematurely
3. Contact us at support@eyenova.com if it still hasn't arrived

We are not responsible for packages marked as delivered by the carrier. However, we'll do our best to help resolve the issue.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery at support@eyenova.com with:

• Your order number
• Clear photos of the damage
• A brief description of the issue

We will make it right with a replacement or full refund.

While we work with reliable shipping partners, delays can occasionally happen due to:

• High order volumes (especially during sales and holidays)
• Customs processing
• Carrier delays or strikes
• Weather and natural events

These delays are outside our control, and we appreciate your patience. If your order is significantly delayed beyond the estimated delivery window, contact us at support@eyenova.com and we'll investigate.

For any shipping-related questions, please reach out:

📧 Email: support@eyenova.com
🕐 Response time: 24–48 hours (Monday–Friday)